People underestimate the importance of making to and sticking to good choices. This is a mistake.
Read onMake Choices (And Stick By Them)
April 15th, 2013No Replies Will Be Accepted to This Blog Post, or A Lesson on Customer Variability
April 10th, 2013When thinking about the communication channels you open with your customers, it’s important to think about customer variability and what the optimal strategy is for your business. Once you put a little thought into it, you can eliminate lots of silly practices like noreply emails.
Read onA Manager Should Act Like a Fullback
January 5th, 2013A lesson in management from the football world.
Read onThe Contradictory Nature of Mobile Unbundling and the Emergence of Niche Marketplaces
December 16th, 2012Current mobile consumption habits and the rise of a new type of marketplace model have the industry abuzz about the future of successful online services. I take a contrarian view, examine the complete picture, and say not so fast.
Read onBe A Silent Killer
September 13th, 2012Most businesses these days are clamoring for attention, from press, from users, from potential investors. They want you to know everything they’re doing and how successful all of it is. Hype is the word. But some of the best companies pursue the opposite approach, and I think they might be the ones doing it right.
Read onWhy You Are Your Title at Your Current Job, and Why You Want to Be
July 14th, 2012In The Start-up of You, Reid Hoffman suggests that you don’t use your title at your current company as the headline of your LinkedIn profile, but something more specific to you and your skill sets. I’ll tell you why I believe that to be the wrong strategy.
Read onBefore You Try to Win, Figure Out What the Prize Is First
June 12th, 2012The startup world seems obsessed with winning, that is, being the only company to succeed in a newly developed industry niche. This not only prevents opportunities to partner with your competitors, but takes a focus off of whether what you win is worth anything in the first place.
Read onOn Lagniappe
January 29th, 2012One of my favorite words from my hometown could just be the key to customer loyalty.
Read onDesign and Business Inspirations: A Reflection on the Remarkable
December 18th, 2011These are some businesses and design practices that impressed me in 2011. I’ll tell you why.
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